The Interview

So I passed the assessments in the morning, meaning I could progress into the afternoon session - the interview...

Competency Related Questions

What do you know about our company?
What have you done to research the role of a conductor? 
Where have you gathered this information from?
What do you think the role of a conductor is?
How would you deliver exceptional customer service? 
What do you think about working to strict rules and regulations?
Can you give us a specific example of when you have had to work to strict rules and regulations? 
Part of a conductor's role will involve selling and checking tickets. What type of rules and regulations do you think exist concerning the handling of cash? 
Why do you think we have regulations about handling payments?

Scenario Related Questions

You are the conductor and whilst walking through the train, you come across an irate customer who states that her handbag is missing. What would you do?

Provide an example of when you have had to persuade an uncooperative person to come around to your way of thinking, resulting in a successful or positive outcome for everybody involved.

HR Flexibility & Suitability Questions

Do you hold a driving license / able to get to work without relying on public transport?
Although you have applied for Depot XYZ, what other depots would you be prepared to work at?
What is your current notice period?
Do you have any holidays planned? If so, would you be prepared to cancel/amend them to accommodate any training?
Do you have any medical problems/history which may affect your ability to work on the railway?
Would you be happy to stay in a hotel, at our expense, for during part or all of your training, which could be many miles away from your home?

My Questions

If successful, when and where do you expect training to start?
What does the training consist of?
What opportunities exist to develop my career and skills with your TOC? For example, can staff work toward a qualification like an NVQ? 
If unsuccessful, will feedback be available, and who can it be obtained from?


TIP:
Remember the acronym STAR when answering questions based on your experiences!

Situation - Describe the circumstances, what's happened, who's involved. Be specific.
Task - Describe what needed to be done and why.
Actions - Describe what you did, what actions did YOU take?
Result - What happened? Was the outcome successful? What did you learn?

Don't be tempted to lie. You will probably trip yourself up.
It is perfectly acceptable to take your time and think of a genuine example.